1.1 We have now moved to DPD for all deliveries.
We now ship with DPD who on the morning of your delivery will provide you with a 1 hour delivery slot for your order.
1.2 We suggest you download the DPD App to update your delivery preferences, make in flight changes to your delivery options and follow your delivery on its route.
1.3 We aim to despatch within 2 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 1 working days from the date it was despatched. You will receive the tracking number as soon as it's dispatched.
1.4 European Orders will take no more 2 days to dispatch and when you receive your tracking number will be delivered the next day.
1.5 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
1.6 If you do not receive your order within 5 working days from the date of despatch, please contact our Customer Services - email us at email@example.com.
1.7 If you have a damaged item you must send an email to firstname.lastname@example.org with proof via photograph
1.8 European Large volume orders up to 30 kilos are not subject to additional shipping charges. Anything more than this will be discussed with you prior to your order being dispatched.
1.9 We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight only.
2.0 When ordering goods from our site to destinations outside of Europe you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.
2.1 Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. You may also need to provide specific documentation for clearance of your order, once it arrives in your destination country. This may vary from country to country and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons. In certain situations your order may be destroyed by customs if you are unable to provide clearance for the order; in this instance we cannot refund product or shipping costs for these reasons.