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Shipping Policy - All orders made up until 1st January will be dispatched on the 2nd of January

UK deliveries are sent via DPD - next day delivery when ordered up to 12pm the previous day

DPD on the morning of your delivery will provide you with a 1 hour delivery slot for your order.

We suggest you download the DPD App to update your delivery preferences, make in flight changes to your delivery options and follow your delivery on its route

We aim to despatch within the working days [Monday to Friday excl. bank holidays], which means that you receive your order within 1 working days from the date it was despatched.  You will receive the tracking number as soon as it's dispatched. 

European and the Rest of the World orders are sent by DHL Express

Europe
Express shipping: next day delivery

Orders over £70 : FREE DELIVERY - reduced at the moment for Xmas 

Outside Europe
Express shipping: (1-2 business days)

All international orders will be shipped with DHL EXPRESS, including On Demand Delivery service.

Fast Delivery time with DHL Express

Place your order before 12:00 on working days and your order will be shipped out the same day with DHL Express with On Demand Delivery (ODD) Service.

  • The delivery time depends on your country but within 1-2 days your order will be delivered.
  • Once your order is shipped, you will receive anew shipping notification from DHL EXPRESS.
  • DHL ODD notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.DHL ODD is giving you maximum flexibility and greater control over your delivery.
  • DHL ON DEMAND DELIVERY offers flexible delivery options:
    * Deliver my Package on Another Day: Scheduled Delivery
    * Deliver my Package to Another Address: Alternate Delivery to work or family
    * Deliver my Package at a Safe Place: Authorize Shipment Release
    * Deliver my Package with Neighbor: Leave the package at your Neighbor, Reception or Guard
    * Deliver my Package at a DHL ServicePoint: Hold for Pick‐up Collection
    * Request to Store my Package: Vacation Hold safekeeping your parcel up to 30 days

DHL ODD gives you full control and you never miss another delivery.
Flexible, convenient and always at the right moment!

Useful information

Within Europe, our policy is to ship on DDP terms (delivery duty paid). This simply means that all duties and taxes are included in the price as written on the invoice. When placing an order from outside the EU, we exclude the vat from the original price, therefore this will automatically be deducted.

Outside Europe, our policy is to ship DDU terms (delivery duty unpaid) apart from to Canada.

The estimated time of delivery is again a guideline. We try to make sure the package will arrive in the soonest possible manner. Due to payment authorization issues, stock fluctuations or other security purposes delay might be caused.

Obviously, we intend to speed up all processes when actions are needed. Because of these security measures we might also require documents of origin or nationality, address verification or proof of the authenticity of used cards or other payment methods. We sincerely ask for your understanding. Please always provide the correct information so we’re able to track down information as soon as possible when needed, to avoid any possible unnecessary delay.

All packages are insured during the time in transit to you. A signature will always be required. Please in case of doubt or for any other reason send us an email to obtain information customercare@katemciverskin.co.uk.  Please don’t forget to name your order number and preferred contact detail. Accepting a third party’s signature is sufficient proof of accepted delivery.

If you do not receive your order within 2 working days from the date of despatch, please contact our Customer Services 

Damaged Items - If you have a damaged item you must send an email to customercare@katemciverskin.co.uk and we will come back to you within 24 hours.

Larger volume orders over 30 kilos are not subject to additional shipping charges. Anything more than this will be discussed with you prior to your order being dispatched.

We pass on to our customers only the exact courier cost to us and actually subsidise all European and the Rest of the World orders.

For destinations outside of Europe you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.

If you wish to order a larger quantity then we can look at the customs duties please contact customercare@katemciverskin.co.uk

 

★ Judge.me Reviews

Let customers speak for us

1025 reviews
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Miracle balm!

Ive only been using the cleansing balm and serum for 2 days but im seriously impressed!! When i first came across the product and saw the before and after pics i have to say i was sceptical surely the results couldn’t be this good! But after just 2 days of using morning and night i can already see a huge improvement! I suffer with permanent redness and an uneven skin tone and constant breakouts but the redness has gone right down and my spots are clearing. Ive used loads of different “sensitive” cleansers in the past but all have irritated my skin and made it redder than ever! I even found clinique to sting after use but this makes my skin feel instantly soft and smooth! And no stinging!!! I’ll definitely recommend this to everyone i know and continue to use!

Like a filter in a bottle

I am one of those people that struggle to commit to a Netflix account let alone a beauty product, I’m always so drawn into the lasted product and pages on insta that my makeup drawers end up full of lotions and potions promising to give you the best results, I’ve always had good skin until recently I’ve had some kind of stress triggered condition that would lead to flare ups , Ive been back and forth to the drs with little help, I don’t thing they saw it as a big deal because compared to some cases it wasn’t but I’ve always been known for my skin im a hairstylist and I’d say nearly every client that sits in my chair would always ask my about my skin , so as of late this has been huge to me it got me so so down, I’d wake up in the middle of the night checking if it had got any better or worse which then led me to google to look for help and I’d be ordering this that and the other hoping it would help me but nothing did all it ended up doing was stressing me and worrying me even more which again led to agressive flare ups , I was so so close to giving up then I came across Kate mciver skin on Instagram I was stunned by the reviews and photos that I thought right this is the last thing I’m trying, I ordered it a day before Christmas Eve and to my amazement it arrived the following day,
So after cleansing I put it on and was impressed by how little you need it was like silk and had no chemical smell to it (like most in my drawer) over there next few days I saw a great refuge in the redness I was already feeling better so I made a commitment to myself to get into a routine with it and by god the difference is amazing and I’m so glad I gave it a try my skin is back to what it was but most importantly so am I.
This product will now always be my go too and I’ve had a clear out of everything else that I’ve gathered up in the beauty cubored, I can’t wait to try other products from this range Thankyou so much for the magic in the bottle

Amazing cleansing balm truely inlove

I’m so in love with the secretWeapon Cleansing balm. It smells amazing the scent is very calming. It’s just what my skin needs it leaves it hydrated cleansed glowing smooth and fresh all in one.Its also is great as a mask and removes all makeup. Thank you KateMciverskin for another amazing product💓x

Amazing serum!!

I’ve used this serum before and stopped using it to see how my skin would react. My spots returned so I began using the serum again. I’ve been using it for 2/3 weeks now and my skin has never felt better!! My spots have pretty much cleared and my face has never felt this smooth. Definitely recommend this serum if you’re after quick results which last a long time!!❤️

Great Xmas prezzie!

Great service great product me bird couldn’t wait to splash it on her face (being serious) and here is a picture of my dog 😘