January Sale - Spend £60 - Complimentary Cleansing Device & 7 Cloths - Discount Code - Hello2021 Spend £30 - Complimentary 7 Cloths - Discount Code - Goodbye2020

Shipping Policy

Dispatch

UK orders received by 12pm, Monday to Friday, will be dispatched the same day for next day delivery via DPD. Orders received after 12pm, at a weekend or on a Bank Holiday will be dispatched the following working day for next day delivery. You will receive a tracking number as soon as your parcel has been dispatched.

If an order is made on Friday before 12pm your goods will be dispatched the same day and delivered on Monday. Should you require a Saturday delivery then please email customercare@katemciverskin.co.uk.

Please note that DPD will provide you with a one hour delivery slot for your order on the morning of your delivery date.

We suggest you download the DPD App to update your delivery preferences, make in flight changes to your delivery options and follow your delivery on its route.

Please note that DPD have initiated specialist measures in all of their operations to prevent the spread of COVID-19.

All parcels shall be delivered by leaving the parcels at a distance of two meters from the consignee, without making any direct contact. The consignee's signature on the courier’s scanner shall usually be replaced by one of the following processes:

1. The courier asks the consignee to show a valid ID (passport, ID card, driving licence, residence permit) from a distance and enters the last 5 digits of the document (not personal code) to the courier's device. This fact is considered as proof that the parcel has been delivered to the consignee.

2. If the consignee does not have a document or refuses to provide it, the courier offers to take a photo of the consignee with the parcel from a two meter distance.

3. If the consignee refuses to take a photo, the parcel could be redirected by courier to the most convenient DPD Pickup terminal locker (if the dimensions and weight allow).

4. If the consignee refuses to perform the aforementioned actions, the courier shall not deliver a parcel. The parcel shall be returned to the sender.

 

Delivery Times

The estimated time of delivery is a guideline. We try to make sure the package will arrive in the soonest possible manner. Due to payment authorisation issues, stock fluctuations or other security purposes, delay may be caused.

 

Lost Products

If your products have not arrived within one working day (accounting for the above timescales), we suggest you wait 24 hours to allow for any unforeseen delay and check your tracking number and the details you have entered to ensure they are correct. We also suggest that you check whether DPD have left the parcel in a safe place.

If after following these steps your parcel has still not arrived, please email customercare@katemciverskin.co.uk so we can contact DPD, please note however that there is a 48 hour response time from DPD.

If after contacting Customer Care your parcel arrives, please notify us immediately using the above email address.

Replacements will only be sent when confirmation is received from DPD that the parcel is either lost, missing or returned to us.

Returns. In the event of DPD being unable to deliver e.g. if you have supplied an incorrect address, then the original £4 charge will stand and you will be charged with the reshipping cost. You will receive this request via email - until this is paid, the product will not be sent. 

 

Damaged Items

If you receive a damaged item, please notify us by sending an email to customercare@katemciverskin.co.uk. We endeavour to respond within 24 hours.

 

Delivery Process to Business Customers

The courier will deliver the parcels to premises and will take a picture of the parcels. Fragments of the premises must be visible in the photo. This photo will be considered as proof that the parcel has been delivered to the consignee.

 

Legal information 

The consignee's photo (image) will be processed for the purposes of parcel delivery, claims and complaints. Information is stored for 7 months. Photos captured by a scanner will automatically be transferred to a separate secure server. It prevents the courier from copying or forwarding photos to third parties. The consignee has the right to disagree with the image and to choose the delivery of the parcel to a DPD Pickup terminal locker.

 

Exporting

European and the Rest of the World orders are sent by DHL Express.

If your order goes over the value of £100 and 5 kilo in weight, we will contact you directly to arrange the cost of the courier service and insurance for the goods being sent. We will then confirm and send you a separate invoice for delivery, deducting the payment for the standard delivery charge.

Please note some countries are not permitting parcels and currently we cannot post to India or China.

If we are made aware that we are not permitted to deliver to an international address we will contact you and make arrangement to refund your items.

Europe

Express shipping: 1-2 business days

Outside Europe

Express shipping: 2-5 business days

All international orders will be shipped with DHL Express, including On Demand Delivery service.

For destinations outside of the UK you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.

Fast Delivery time with DHL Express

Place your order before 12:00 on working days and your order will be shipped out the same day with DHL Express with On Demand Delivery (ODD) Service.

The actual delivery time depends on your country, but your order will be delivered within 1-5 working days. Once your order is shipped, you will receive a new shipping notification from DHL Express. DHL ODD will notify you by email and/or SMS about your shipment's progress and estimated delivery date/time. When this doesn't fit your schedule, you can customise your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.

DHL On Demand Delivery offers flexible delivery options:

  • Deliver my package on another day: Scheduled Delivery
  • Deliver my package to another address: Alternate Delivery to work or family
  • Deliver my package at a safe place: Authorize Shipment Release
  • Deliver my package with a neighbour: Leave the package at your neighbour, reception or guard
  • Deliver my package at a DHL Service Point: Hold for Pick‐up Collection
  • Request to store my package: Vacation Hold safekeeping your parcel up to 30 days

Outside the UK, our policy is to ship DDU terms (delivery duty unpaid).

For destinations outside the UK you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.

 

If you wish to order a larger quantity then we can look at the customs duties, please contact customercare@katemciverskin.co.uk.

★ Judge.me Reviews

Let customers speak for us

1659 reviews
95%
(1568)
5%
(85)
0%
(3)
0%
(2)
0%
(1)
Life changing

The secret weapon ltd edition serum has changed my skin and is the first thing that has ever worked for me. I started using in lockdown 1 and seen a huge change in the space of 3 weeks.

I am a teacher and am currently still working in school. The maskne is real and the Kate McIver bottle is empty. I just know that I can't live without this serum now and have learned to never run out! I will continue to recommend this to everyone!

Amazing products!

I suffered with severe acne all the way through my 20’s which knocked my confidence with not only how I looked, but also with anything I applied to my skin. I just felt sure that anything and everything would cause a break out. That’s when I found Kate McIver products and I haven’t looked back since! I now use the full trio of products and my skin has never felt healthier. As my acne was so bad, I did need medications too - but since finishing those, my beautiful Kate McIver products have helped my skin stay healthy, hydrated and the odd spot I do get is a lot less noticeable and clears quicker! I highly recommend! Xxxx

Skin saviour ❤️

I ate nothing but rubbish during the pandemic! And had lots of breakouts and my face was so sore every morning, with spots! It was driving me mad! So I decided to order the secret weapon serum and facecloths. Wow! I’m so glad I did! It’s calmed it down so much! My skin is no longer sore and the spots and after-marks have really reduced after a week! I apply morning and before bed! Love it!! Well worth the money!!

Eczema prone skin

This serum has literally changed my life!!! I can’t believe how amazing it is. I will never not buy this stuff. My skin has always been bad with eczema and sensitivity, this serum has changed that. I do still get eczema of course but it’s nowhere near anything like it was! My skin is glowing. Thank you so much Kate McIver you’ve given me such a confidence boost I hardly ever wear makeup now!

This is everything you NEED!

This is one of the best products I have ever used in my life and seriously i cannot recommend Kate McIver skin care products enough!!
From the serum to the cleansing balm that i even use as face mask and my skin has never been so perfect, smooth and what a GLOW - it’s just so amazing! If you haven’t order it already do it and thank me later because i know you gone love it!

Being a front line worker and has been working with corona patients sense february last year and wearing face mask all day long and same when I’m working nightshift 10-15 hours has really affected my skin, the air in the hospital and the face mask has really destroyed my skin a lot and it’s so hard to take care of yourself when you see others struggling to survive but Kate Mclver products has really been the only thing i can’t be without and that i have used every day.
After using face masks all day/night so many hours since february has created scars on my face, but these products have been a miracle for me and saved my skin, this is a luxury treat for my skin!

My skin feels and looks better today then before, I have so much more glow now, no scars and most of all you can see the difference between before and after!! My skin has never been in such good condition and i truly believe its down to this product.
I really recommend all the products from Kate but my favorite one is the Secret Weapon Serum - Original - Dry/Sensitive Skin and Cleansing Balm!

Love from Sweden