Your Shopping Cart

It appears that your cart is currently empty!

CONTINUE SHOPPING

Returns & Refunds

RETURNS - SKIN CARE

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, you must log any concerns via email to customercare@katemciverskin.co.uk

Your item must be unsuitable for your skin (this can be determined by doing a patch test) and returned in the same condition that you received it. It must also be in the original packaging and returned within 14 days.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us customercare@katemciverskin.co.uk

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Kate McIver, 16 Calder Drive, Maghull, L31 9DS.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.

RETURNS - NON SKIN PRODUCTS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return,  you must log any concerns via email to customercare@katemciverskin.co.uk

Your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned within 30 days.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us customercare@katemciverskin.co.uk

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Kate McIver Skin, 16 Calder Drive, Maghull, L31 9DS.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.

★ Judge.me Reviews

Let customers speak for us

832 reviews
94%
(779)
6%
(47)
0%
(3)
0%
(2)
0%
(1)
Stick With It!

I cant believe the difference in my skin in 2 months!
Id tried everything to clear my skin
but nothing ever seemed to work but then i found your serum!
At first i was a bit disheartened as i didnt have fast results like some of the other before and after pics where peoples skin had cleared in just a few days but im so glad i stuck with it!
I found that im best only using it once a day and i do this after steaming my face as your website recommends.
I did get quite a few more spots at first but i think this was it all coming out but then i started to notice an improvement. I will definitely keep using the serum and cant wait to see what my skin will look like in another few months!

Definitely recommend!!

Having been in the beauty and skin industry for several years, and trying ALOT of skin products, I can honestly say this serum is brilliant. Having oily skin, I don’t always like to wear an oil. Is what people don’t always realise is an oily skin is a dehydrated skin, and needs an oil. This is a lovely oil and would definitely recommend.

Lovely product

Love using this serum, I have sensitive skin and have had no reaction to this..my skin feels softer and plumper, would highly recommend

I love this serum

Has made my skin so much better and saw improvement in days. My pores are so much smaller and my skin looks so healthy

Teenage son using product too

It has been a miracle for my teenage sons ache and and helped reduce pigmentation marks. It’s also given my skin a healthy youthful glow. Love it! And I’m converted.