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Returns & Refunds

Collections from Liverpool 

Kate Mciver Skin, TC01, Armadillo Self Storage, 9 Dunningsbridge Road, Aintree, L30 6UU 

Opening hours 

Thursday 19th & Friday 20th – 10am – 7pm

Saturday 21st – 10am – 4pm

Sunday 22nd – 10am  - 2pm

Monday 23rd – 10pm – 1pm

Tuesday 24th 25th 26th – Closed

Friday 27th 10am – 2pm

Monday 30th – 10am – 1pm

New Years Eve Closed

New Years Day Closed

2nd January Closed 

Returns
If within 14 days post your purchase your skin isn't happy with the serum you are eligible for a full refund, you must log any concerns via email to customercare@katemciverskin.co.uk and we will reply and arrange the reimbursement.

Your item must be returned in the same condition that you received it. It must also be in the original packaging and returned within 21 days to -

Kate Mciver Skin

TC01, Armadillo Self Storage, 9 Dunningsbridge Road, Aintree, Liverpool, L306UU

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us customercare@katemciverskin.co.uk

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift discount code will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified of your return.

Shipping

To return your product, you should mail your product to: 

Kate Mciver Skin, TC01, Armadillo Self Storage, 9 Dunningsbridge Road, L30 6UU.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Returns - Non Skin Products 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return,  you must log any concerns via email to customercare@katemciverskin.co.uk

Your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned within 30 days.

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us customercare@katemciverskin.co.uk

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

★ Judge.me Reviews

Let customers speak for us

1025 reviews
94%
(961)
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Miracle balm!

Ive only been using the cleansing balm and serum for 2 days but im seriously impressed!! When i first came across the product and saw the before and after pics i have to say i was sceptical surely the results couldn’t be this good! But after just 2 days of using morning and night i can already see a huge improvement! I suffer with permanent redness and an uneven skin tone and constant breakouts but the redness has gone right down and my spots are clearing. Ive used loads of different “sensitive” cleansers in the past but all have irritated my skin and made it redder than ever! I even found clinique to sting after use but this makes my skin feel instantly soft and smooth! And no stinging!!! I’ll definitely recommend this to everyone i know and continue to use!

Like a filter in a bottle

I am one of those people that struggle to commit to a Netflix account let alone a beauty product, I’m always so drawn into the lasted product and pages on insta that my makeup drawers end up full of lotions and potions promising to give you the best results, I’ve always had good skin until recently I’ve had some kind of stress triggered condition that would lead to flare ups , Ive been back and forth to the drs with little help, I don’t thing they saw it as a big deal because compared to some cases it wasn’t but I’ve always been known for my skin im a hairstylist and I’d say nearly every client that sits in my chair would always ask my about my skin , so as of late this has been huge to me it got me so so down, I’d wake up in the middle of the night checking if it had got any better or worse which then led me to google to look for help and I’d be ordering this that and the other hoping it would help me but nothing did all it ended up doing was stressing me and worrying me even more which again led to agressive flare ups , I was so so close to giving up then I came across Kate mciver skin on Instagram I was stunned by the reviews and photos that I thought right this is the last thing I’m trying, I ordered it a day before Christmas Eve and to my amazement it arrived the following day,
So after cleansing I put it on and was impressed by how little you need it was like silk and had no chemical smell to it (like most in my drawer) over there next few days I saw a great refuge in the redness I was already feeling better so I made a commitment to myself to get into a routine with it and by god the difference is amazing and I’m so glad I gave it a try my skin is back to what it was but most importantly so am I.
This product will now always be my go too and I’ve had a clear out of everything else that I’ve gathered up in the beauty cubored, I can’t wait to try other products from this range Thankyou so much for the magic in the bottle

Amazing cleansing balm truely inlove

I’m so in love with the secretWeapon Cleansing balm. It smells amazing the scent is very calming. It’s just what my skin needs it leaves it hydrated cleansed glowing smooth and fresh all in one.Its also is great as a mask and removes all makeup. Thank you KateMciverskin for another amazing product💓x

Amazing serum!!

I’ve used this serum before and stopped using it to see how my skin would react. My spots returned so I began using the serum again. I’ve been using it for 2/3 weeks now and my skin has never felt better!! My spots have pretty much cleared and my face has never felt this smooth. Definitely recommend this serum if you’re after quick results which last a long time!!❤️

Great Xmas prezzie!

Great service great product me bird couldn’t wait to splash it on her face (being serious) and here is a picture of my dog 😘