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Returns & Refunds

Collections from Liverpool 

Kate Mciver Skin, TC01, Armadillo Self Storage, 9 Dunningsbridge Road, Aintree, L30 6UU 

Opening hours 

Monday 2nd –Wednesday – 10am -6pm

Thursday 5th & Friday 6th -  10 am – 7pm

Saturday 7th 10am – 2pm

Sunday 8th 10 - 2pm

Monday 9th – Wednesday 11th – 10 – 6pm

Thursday 12th  & Friday 13th – 10am – 7pm

Saturday 14th – 10am – 4pm

Sunday 15th - 10am -2pm

Monday 16th – Wednesday 18th – 10am – 6pm

Thursday 19th & Friday 20th – 10am – 7pm

Saturday 21st – 10am – 4pm

Sunday 22nd – 10am  -2pm

Monday 23rd – 10pm – 1pm

Tuesday 24th 25th 26th – Closed

Friday 27th 10am – 2pm

Monday 30th – 10am – 1pm

New Years Eve Closed

New Years Day Closed

2nd January Closed 

Returns
If within 14 days post your purchase your skin isn't happy with the serum you are eligible for a full refund, you must log any concerns via email to customercare@katemciverskin.co.uk and we will reply and arrange the reimbursement.

Your item must be returned in the same condition that you received it. It must also be in the original packaging and returned within 21 days to -

Kate Mciver Skin

TC01, Armadillo Self Storage, 9 Dunningsbridge Road, Aintree, Liverpool, L306UU

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us customercare@katemciverskin.co.uk

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift discount code will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified of your return.

Shipping

To return your product, you should mail your product to: 

Kate Mciver Skin, TC01, Armadillo Self Storage, 9 Dunningsbridge Road, L30 6UU.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Returns - Non Skin Products 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return,  you must log any concerns via email to customercare@katemciverskin.co.uk

Your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned within 30 days.

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us customercare@katemciverskin.co.uk

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

★ Judge.me Reviews

Let customers speak for us

989 reviews
94%
(926)
6%
(57)
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(1)
Amazing serum!

I saw all the reviews on this Secret Limited edition serum and wanted to try this for myself! I have been using the serum for 2 weeks now and can't believe the results already?! I have oily skin so have to be careful what i place on it - i was a bit dubious about using the serum initially as it has oil in it but wanted to give it a try and so glad i did! I wear no make up now, i use my serum twice daily (after washing and cleansing my face morning and night). My face now feels refreshed, unclogged and clean! Thank you so much for this wonderful product! The pic on the left was prior to me using the serum and the right pic is after using it for 2 weeks - my skin is so much healthier, glowing and has less blemishes!
Thank you again!
From one very happy customer!!! xx

Best thing I’ve ever brought !!!

The journey so far has been amazing !!! You have saved my life !! A weeks difference between the pics I can’t believe it I’m feeling much more confident each day I can’t wait to see more results, perfect skin for Christmas !!! 💘💘😄 Thank youuuu ❤️❤️❤️❤️

Saved my life!

Can’t express how much I love this product it has made my skin completely different and got rid of most of my bad skin! I have really oily skin too and was worried it would be too shiny on me but it isn’t at all! I noticed the difference straight away such an amazing product and lasts so long! Amazing stuff x

ITS MAGIC!!!!

This serum is magic !!!
I have suffered with acne for years and no drugs from the doctors or creams have worked , a friend of mine suggested I try this and I will never look back now , I wear it a night and my skin feels amazing in the morning, it stopes the itchy ness and red ness of the spots and even helps prevent my breakouts , my skin is a lot clearer now , also I think it’s helped a lot with my scaring ❤️

Fighting Cancer with a Secret Weapon

EVERY time I use this product I feel special, protected and empowered. It really is a SECRET WEAPON.

I just bought 6 bottles - PERFECT Christmas gift for my dear friends and family.

Don't think twice - order, use and you will be convinced.