DPD UK Next Day Delivery - DHL Express Delivery Worldwide - European Customers please email customercare@katemciverskin.co.uk for assistance with your orders

Returns & Refunds

Returns

As you have made an order online, you may, according to the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 30 days from delivery.

We hope that you love your Kate McIver Skin order, however, if for some reason you’re not satisfied, we offer a 30 day money back guarantee post your purchase date. If your skin were to react, it would be within this timeframe.

In the first instance, contact customercare@katemciverskin.co.uk, where you’ll be asked to complete a questionnaire (we will also require photographic evidence of a skin reaction to the affected area) which will help us understand the reasons for the return and subsequent refund to see if there are any improvements we can make and assess any issues.

We do not make claims about our products, and you would typically require 4-6 weeks to realise the benefits of a new product.

To return your online order to us, please enclose your order number with your parcel and return it to the below address on a tracked postal service. We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us.

Any breakages caused in transit should be immediately notified to us by email via the questionnaire. We will deal with each issue on an individual basis - photograph evidence is needed so that we can demonstrate the problem to our couriers.

 

Kate McIver Skin

Westway Warehouse

Unit 1, Rectors Lane

Deeside

CH5 2DH

 

Undeliverable items

All items returned by our courier due to a customer being unavailable to accept the parcel are charged by DPD to Kate McIver Skin for the return. For us to resend your parcel, we will have to charge for postage costs; we will communicate with you by email and arrange for payment.

 

Refunds

Late or missing refunds (if applicable).

If you haven't received a refund yet, contact your bank. There is often some processing time before a refund is posted.

If you've already done this and you still have not received your refund, please contact us at customercare@katemciverskin.co.uk.

 

Complaints

In case of a complaint about your online purchase, you can contact us by email at customercare@katemciverskin.co.uk.

★ Judge.me Reviews

Let customers speak for us

1757 reviews
95%
(1664)
5%
(87)
0%
(3)
0%
(2)
0%
(1)
Fantastic as always

I can’t fault this trio at all. My skin is the best it’s ever been. Even down to the packaging-it’s so luxurious in my bathroom cabinet to using twice a day. I’m a loyal customer now for last couple of years and take advantage of offers too. Thanks guys!

Everything you need and more!

I highly recommend this product! I used the oil and the balm myself as well as the oil in my makeup kit. It meets all your skin care needs, it’s gentle, it’s kind and norishes.

Best product I’ve used

After having my children my skin took a turn for the worst I almost had acne all over my jaw,it was sore and really knocked my confidence.
After trying countless products I started using the secret weapon serum a few years ago which dramatically changed my skin for the better.
I now use the balm and the hyralronic serum together and I couldn’t recommend them more

It’s just amazing!

Been using this now for about 2yrs and I can honestly say I don’t think I could ever be without it. Nothing compares. It’s really helped even out my skin tone and I’m prone to dark patches. Love it!

Calming

I have an autoimmune condition which causes a fleeting butterfly-shaped redness across my nose and cheeks. My skin is also very very sensitive, especially in those parts and dry. I suffer from oiliness which is due to dryness. This serum has really helped. I used the limited at first as I am acne-prone but it was not hydrating enough for me. I use this alongside the hylauronic serum and the balm and I am so happy with the results. My skin isn’t oily, is calm and comfortable. I get the odd spot but I don’t mind those so much, as long as I’m not itchy I’m happy! (Left picture is before I started using this - it’s likely that my rash has faded somewhat due to health fluctuations but the serum has helped it along for sure!)