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Returns & Refunds

RETURNS - SKIN CARE

If within 14 days post your purchase your skin isn't happy with the serum you are eligible for a full refund, you must log any concerns via email to customercare@katemciverskin.co.uk

Your item must be returned in the same condition that you received it. It must also be in the original packaging and returned within 21 days.

Refunds 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us customercare@katemciverskin.co.uk

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Kate McIver, 16 Calder Drive, Maghull, L31 9DS.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.

RETURNS - NON SKIN PRODUCTS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return,  you must log any concerns via email to customercare@katemciverskin.co.uk

Your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned within 30 days.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us customercare@katemciverskin.co.uk

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Kate McIver Skin, 16 Calder Drive, Maghull, L31 9DS.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.

★ Judge.me Reviews

Let customers speak for us

896 reviews
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Actual liquid gold!!

I’ve suffered with acne for 11 years, and I’ve tried everything the herbal way, I’ve tried supplements and I’ve tried to make my own serums, but nothing has worked for me, then a friend recommended this to me and honestly it’s changed my life, my skin is still in the healing process but overall it looks so much calmer, and I’ve got no inflammation anymore on my face, it really is a secret weapon, I am so thankful that I have discovered this! 🤩💖💖💖

Love it

2 weeks in and I’m really impressed. My skin feels and looks better. I’m hoping the results continue to help clear up the acne. Already seeing improvements and even my psoriasis is reacting well!

Amazing

I’ve struggled with my skin for over 3 years on and off. This time was one of the worst break outs I have ever experienced. The pictures were taken just over a month ago and I think they speak for themselves. I’m so happy with the results and I’m finally confident in my own skin again. I’m looking forward to what another month of use will do for my skin!

My Secret Weapon

I have seen so many products reviewed by celebs and great pics and always given most a go with dissapointing outcomes. I thought I would give this a go with no high hopes as I have been suffering with very dry skin. This has really changed my skin overall within the last couple of weeks. It is smoother and stays hydrated. I have even been going make up free which I never really do but I now go into work and feel so fresh faced and free to not have any make up on! I will definately be purchasing the original serum again! Thanks so much X

AMAZING!!

I’ve only had this product for 2 weeks and it’s amazing! would recommend!