January Sale - Spend £60 - Complimentary Cleansing Device & 7 Cloths - Discount Code - Hello2021 Spend £30 - Complimentary 7 Cloths - Discount Code - Goodbye2020

Returns & Refunds

Returns

As you have made an order online, you may, according to the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 30 days from delivery.

We hope that you love your Kate McIver Skin order, however if for some reason you’re not satisfied, we offer a 30 day money back guarantee post your purchase date. If your skin were to react, it would be within this timeframe.

In the first instance, contact customercare@katemciverskin.co.uk, where you’ll be asked to complete a questionnaire (we will also require photographic evidence of a skin reaction to the affected area) which will help us understand the reasons for the return and subsequent refund to see if there are any improvements we can make and assess any issues.

We do not make claims about our products, and you would typically require 4-6 weeks to realise the benefits of a new product.

To return your online order to us, please enclose your order number with your parcel and return to the below address on a tracked postal service. We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us.

Any breakages caused in transit should be immediately notified to us by email via the questionnaire. We will deal with each issue on an individual basis - photograph evidence is needed so that we can demonstrate the problem to our couriers.

 

Kate McIver Skin

Westway Warehouse

Unit 1, Rectors Lane

Deeside

CH5 2DH

 

Undeliverable items

All items returned by our courier due to a customer being unavailable to accept parcel is charged by DPD to Kate McIver Skin for the return. For us to resend your parcel, we will have to charge for postage costs; we will communicate with you by an email and arrange for payment.

 

Refunds

Late or missing refunds (if applicable).

If you haven't received a refund yet, contact your bank. There is often some processing time before a refund is posted.

If you've already done this and you still have not received your refund, please contact us at customercare@katemciverskin.co.uk.

 

Complaints

In case of complaint about your online purchase, you can contact us by email at customercare@katemciverskin.co.uk.

★ Judge.me Reviews

Let customers speak for us

1659 reviews
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Life changing

The secret weapon ltd edition serum has changed my skin and is the first thing that has ever worked for me. I started using in lockdown 1 and seen a huge change in the space of 3 weeks.

I am a teacher and am currently still working in school. The maskne is real and the Kate McIver bottle is empty. I just know that I can't live without this serum now and have learned to never run out! I will continue to recommend this to everyone!

Amazing products!

I suffered with severe acne all the way through my 20’s which knocked my confidence with not only how I looked, but also with anything I applied to my skin. I just felt sure that anything and everything would cause a break out. That’s when I found Kate McIver products and I haven’t looked back since! I now use the full trio of products and my skin has never felt healthier. As my acne was so bad, I did need medications too - but since finishing those, my beautiful Kate McIver products have helped my skin stay healthy, hydrated and the odd spot I do get is a lot less noticeable and clears quicker! I highly recommend! Xxxx

Skin saviour ❤️

I ate nothing but rubbish during the pandemic! And had lots of breakouts and my face was so sore every morning, with spots! It was driving me mad! So I decided to order the secret weapon serum and facecloths. Wow! I’m so glad I did! It’s calmed it down so much! My skin is no longer sore and the spots and after-marks have really reduced after a week! I apply morning and before bed! Love it!! Well worth the money!!

Eczema prone skin

This serum has literally changed my life!!! I can’t believe how amazing it is. I will never not buy this stuff. My skin has always been bad with eczema and sensitivity, this serum has changed that. I do still get eczema of course but it’s nowhere near anything like it was! My skin is glowing. Thank you so much Kate McIver you’ve given me such a confidence boost I hardly ever wear makeup now!

This is everything you NEED!

This is one of the best products I have ever used in my life and seriously i cannot recommend Kate McIver skin care products enough!!
From the serum to the cleansing balm that i even use as face mask and my skin has never been so perfect, smooth and what a GLOW - it’s just so amazing! If you haven’t order it already do it and thank me later because i know you gone love it!

Being a front line worker and has been working with corona patients sense february last year and wearing face mask all day long and same when I’m working nightshift 10-15 hours has really affected my skin, the air in the hospital and the face mask has really destroyed my skin a lot and it’s so hard to take care of yourself when you see others struggling to survive but Kate Mclver products has really been the only thing i can’t be without and that i have used every day.
After using face masks all day/night so many hours since february has created scars on my face, but these products have been a miracle for me and saved my skin, this is a luxury treat for my skin!

My skin feels and looks better today then before, I have so much more glow now, no scars and most of all you can see the difference between before and after!! My skin has never been in such good condition and i truly believe its down to this product.
I really recommend all the products from Kate but my favorite one is the Secret Weapon Serum - Original - Dry/Sensitive Skin and Cleansing Balm!

Love from Sweden