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Returns & Refunds

RETURNS - SKIN CARE

If within 14 days post your purchase your skin isn't happy with the serum you are eligible for a full refund, you must log any concerns via email to customercare@katemciverskin.co.uk

Your item must be returned in the same condition that you received it. It must also be in the original packaging and returned within 21 days.

Refunds 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us customercare@katemciverskin.co.uk

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Kate McIver, 16 Calder Drive, Maghull, L31 9DS.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.

RETURNS - NON SKIN PRODUCTS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return,  you must log any concerns via email to customercare@katemciverskin.co.uk

Your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned within 30 days.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us customercare@katemciverskin.co.uk

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Kate McIver Skin, 16 Calder Drive, Maghull, L31 9DS.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.

★ Judge.me Reviews

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Miracle in a bottle ✨🙌🏻

When I first found out I was pregnant I struggled with hormonal breakouts. I thought I was never going to feel comfortable in my skin again because I was limited to using products that contained acne clearing ingredients. I came across the limited edition serum and it saved my skin. Within a week I noticed my redness and texture had reduced , a month later I now have no breakout activity at all and my scarring is almost gone not to mention my skin texture is so smooth. I now feel comfortable again 🙌🏻✨ I will continue to carry this little bottle of magic with me everywhere . Thank you 🙏🏼

It gave me back my life!

This has allowed me to give me all my confidence! With in a week my spots have cleared up and I can’t wait to see what a months progress will be like.

Game changing Serum!!

I’ve been using this product for under two months and my skin is nearly clear! I can’t believe it my acne was really bad and nothing the GP prescribed me worked and just irritated and burned my skin! I am so pleased with the product I highly recommend it to anyone struggling with problematic skin. It’s amazing!!

Results in 3/4 days

I’ve only been using the limited edition serum for about 3/4 days now and my skin has cleared up already I can’t believe it how fast and amazing it’s worked. Such an amazing product thank you so much❤️

What a miracle!

I had terrible skin last year and tried everything, mineral make up, tablets, vitamins, expensive facials and nothing worked, it was making me depressed and effecting my confidence. I took a shot with the original secret weapon serum and I am so glad I did! I really wanted better skin for my wedding, and my skin is better than ever! I got these results in just three months. Thank you ❤️