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Shipping & Returns Tab

Shipping

Domestic

UK orders received by 12pm, Monday to Friday, will be dispatched the same day. Orders received after 12pm, at a weekend or on a Bank Holiday will be dispatched the following working day. Please find delivery timescales and prices in the table below:

European Union (EU)

Kate McIver Skin is registered for Import One-Stop Shop (IOSS), which means the correct amount of VAT for the destination (the buyer's) country will be collected at the point of sale and will be paid to the relevant EU Tax Authorities, by us, so there will be no additional or unexpected costs to you upon delivery.

IOSS is applicable for consignments not exceeding €150, inclusive of any shipping fee. If your order exceeds this amount, there may be additional shipping fees to pay. A member of our team will contact you on the details you provide at the point of sale to arrange this.

Shipping costs for each country within the EU can be found in the table below. We will share the shipping fees with you, based on your store spend:

EU shipping rates

 

Rest of World

For destinations outside of the UK and EU, our policy is to ship DDU (Delivery Duties Unpaid), therefore you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. Contact your local customs office for further information.

Please find shipping costs for other countries around the world in the table below:

Rest of world shipping rates

Returns

We hope that you love your Kate McIver Skin order, however, if for some reason you’re not satisfied, we offer a 30 day money back guarantee post your purchase date. If your skin were to react, it would be within this timeframe.

You must log any concerns via email to customercare@katemciverskin.co.uk. For the full T&Cs, please go to our Returns Policy.